Return policy

Orders on CINCO Drink Co. are a final sale and not eligible for refunds or exchanges at this time.

If you have any questions regarding your purchase, please send us a note at info@cincodrinkco.com with your Order # and we will do our best to help.

Order Processing and Shipping Information 

We ship worldwide (some countries are unavailable at this time)

For a list of countries that we ship to, please see below: 

Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Gibraltar, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.

All CINCO Drink Co orders take 48 hours to process and will ship out within five business days. Orders come with tracking and do not require a signature to deliver. We strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items. 

Please see below for more information on the shipping options available to you.

Canada: Canadian Tracked via Canpar (trackable), 9-14 business days – $15 

United States: USPS First Class Service (trackable), 4-14 business days – $18

International: USPS International Tracked, 14- 30 business days $30

*Note: Due to COVID-19 all shipping carriers are facing extreme delays in their delivery times. Once the shipment is dropped off to the carrier, the delivery time is unfortunately out of our hands.*  

Duties and Taxes: For all orders, if there are any duties or additional taxes owed upon receipt of delivery, it is the customer’s responsibility to pay for any of those additional costs. Failure for the customer to pay any additional costs and duties may result in the order being returned back to us, and if so, the customer will be responsible for additional shipping costs incurred.

Important note: We do not require a signature to deliver, so we strongly suggest shipping your order to an address where there will be someone available to receive the shipment. We are not responsible for lost, damaged (in transit) or stolen items.

If you need to get your order to you faster, please email us at info@cincodrinkco.com and we will try our best to help.